At Ayoo Ventures LLC, we want you to have a smooth and confident shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Return Period

We offer a 7-day return request period. This means you have 7 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it. The item must be:

• Unused and undamaged

• Returned with all original tags, accessories, manuals, and packaging

• Accompanied by the receipt, order number, or proof of purchase

How to Request a Return

To start a return, please contact us using the details below.

If your return request is approved, we will provide instructions on how and where to return the item. Items sent back without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, missing parts, or you receive the wrong product, contact us as soon as possible so we can review the issue and arrange an appropriate solution.

Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or product condition reasons. These may include:

• Opened personal care or beauty products

• Used items

• Products damaged due to misuse

• Items without original packaging

• Customized or personalized products

• Clearance or sale items

• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you wish to exchange an item, please contact us first. The quickest way to receive a replacement is to return the original item after approval and place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method where applicable. Processing times may vary depending on your bank or payment provider, but refunds are generally completed within 5 to 10 business days after approval.

Cash on Delivery Refunds

For Cash on Delivery (COD) orders, approved refunds will be arranged using an appropriate refund method confirmed by our customer support team.

Return Shipping

Return shipping or collection charges may apply unless the return is due to a damaged, defective, incorrect, or missing item caused by Ayoo Ventures LLC.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: info@ayooventures.com

Phone: 050 748 9718

Address: Al Dhafra, Madinat Zayed, Abu Dhabi, United Arab Emirates